whenever we touch any religious subject, it's like the lights turn off, and they go into robot mode.
This is a global phenomena among JW's. The robot mode you are referring to is the indoctrination kicking in reminding them that they alone have the "TRUTH"."
To receive everlasting life in the earthly Paradise we must identify that organization and serve God as part of it." Watchtower 1983 Feb 15 p.12
"The plain truth is that we cannot say that we trust in Jehovah if we do not trust in his earthly representatives - those whom Jehovah trusts. Today Jehovah leads the earthly part of his organisation by means of "the faithful and discreet slave."" Examining the Scriptures 23 June 2023
"Today Jehovah leads the earthly part of his organization by means of “the faithful and discreet slave.” ... We show that we trust in Jehovah’s way of doing things by heeding the direction we receive from the organization and the elders." Watchtower 2022 Feb p.4
"Some may feel that they can interpret the Bible on their own. However, Jesus has appointed the ‘faithful slave’ to be the only channel for dispensing spiritual food. Since 1919, the glorified Jesus Christ has been using that slave to help his followers understand God’s own Book and heed its directives." Watchtower 2016 Nov p.16